Just shy of 9AM. Too early for this sort of thing.
Me: Are you the claimant, or the employer?
Stupid: Uhm... uh... uh... Employer!
::thinking in my head, of course she's the claimant::
Oh, wait, NO! Claimant! Claimant! Claimant!
I used to work there!
Me: ::internal sigh::
I then proceed to get her info.
Me: Do you have any witnesses?
Me: If I could have their name please.
Stupid: Oh... okaaaay... *shuffle*shuffle*
Uhm... let's see here...
Okay, (gives 1st witness's name - it's a difficult one).
Me: Can you spell the last name please?
Stupid: No. (silence)
Me: Okay... how about (offers suggestion because it's really hard to decipher what a name even really sounds like over the phone if it's a difficult one).
Stupid: Okay, sounds good to me.
Me: Any others?
Stupid: Yes. *shuffle*shuffle* (Gives really difficult African sounding name)
Me: Okay, I'm going to need you to spell that one for me.
Stupid: Uhm... oooh... I really don't know... let me see here... (starts sounding it out). Uh, I guess I would just spell it, like, you know, knock on the door?
The name that she provided sounds like "E-knock".
Me: Uh, okay. You want me to put it down as E-k-n-o-c-k?
Stupid: I guess, that sounds about right.
Me: Okay then.
I don't think that that's most likely how he spells his name, but whatever.